Privacy Policy

Scope of This Policy

This policy explains what Away From Home Pipe Burst Pros collects, how it puts that information to work and who else may see it when a person browses burstpipewhileaway.info or phones the number shown there. Visiting the website or calling signals agreement with the practices below.

Data Collected

A phone system may note the caller's number, the date, time and length of the call, and a rough location drawn from that number. Some calls are recorded to check quality and to train staff.

Servers and analytics software may capture IP addresses, the type of browser and device, the page that sent a visitor and the pages looked at. The website never asks for payment card, bank account or Social Security numbers.

Purposes

That information lets Away From Home Pipe Burst Pros answer callers, review the quality of calls, see which pages visitors read, block fraud and abuse, and meet its legal duties.

Who Receives It

The company that takes an emergency call gets the caller's phone number, location and a description of the damage, so it can respond to the job.

Vendors that provide phone service, hosting and analytics also receive data. It may be released as well when a law or court order demands it, or when doing so protects someone's safety or legal rights.

Cookies

Cookies and similar tools may be used to tally visits and help pages load smoothly. A browser can be set to refuse or erase them, and pages still work without them.

Storage and Safeguards

Records of calls and visits are kept only as long as the purposes above or the law call for, and reasonable protections are applied to them. Still, no method of online storage or transmission is completely secure.

Your Choices

People in certain states may ask to see the personal information Away From Home Pipe Burst Pros keeps about them, to have errors fixed or to have it deleted. Send such questions to (888) 926-4485 or contact@burstpipewhileaway.info.

Minors and Changes

The website is written for adults dealing with a home emergency. It is not aimed at children under 13, and it does not knowingly collect their data. An updated policy becomes effective when it appears on the website.